Human Resources KPIs – Benchmarking HR Performance

DiscoveryTools2014

6 سنوات ago

Human Resources KPIs – Benchmarking HR Performance

Introduction

The ” Human Resources KPIs – Benchmarking HR Performance ” training course is designed for Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management.

Also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function.

How can you manage what you do not or cannot measure? This course attempts to inspire Human Resources (HR) professionals to stop just “doing” and start “delivering”. This cannot be done unless they take the necessary steps to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally, and consequently design initiatives for continuous improvement. In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported.

This course will also present and discuss over 50 HR KPIs that can be easily used in your job. Furthermore, the course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion, and change agent.

Course Objectives

By the end of this training course, participants will be able to:

Explain the measures and (KPIs) applied to HR and show role they play in measuring the effectiveness of Human Resources.
List the KPIs that should be used in measuring Human Resources as a function.
List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.
Design and calculate the employee satisfaction index and use it to measure employee morale.
Explain employee turnover, its types and the various formulae used to calculate it.

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