Service Level Agreements (SLA) Training Course
Introduction
A Service Level Agreements (SLA) is the type of contract which defines exactly what level of service is expected or required from the service provider. In order to draft such an agreement properly, the parties must develop an understanding of the concepts of developing and managing SLAs. This training course introduces participants to the elements that should exist in this type of contracts, and the measure how supplier is bound to it.
Course Objectives
By the end of this training course, participants will be able to:
- Understanding the basics of SLAs
- Learning the features, functions and benefits of lean contracts
- Understanding how to monitor the contractor performance
- Learning how to develop and negotiate a contract
- Providing a mechanism for review and change to the service levels
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This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )
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