دورة إدارة المراكز التجارية           للاطلاع على الخطة التدريبية يرجى الضغط هنا تعقد هذه الدورة التدريبية في (اسطنبول / القاهرة / دبي / لندن / النمسا / امستردام / شرم الشيخ / ماليزيا / الإسكندرية) للتسجيل والحصول على مزيد من المعلومات بشأن محتوى الدورة التدريبية يرجى التواصل معنا التسجيل

دورات تدريبية في تركيا   تعد تركيا من اوائل الدول تصنيفاً في مجال عقد وتنظيم الدورات التدريبية ، حيث تتميز بموقعها الجغرافي والسياحى الممتاز بين اوروبا وآسيا. بعبارة اخرى ، تقبل الكثير من شركات وهيئات الدول العربية والخليجية وكذا الأوروبية على القدوم إلى تركيا للحضور والمشاركة في الدورات التدريبية في تركيا عموماً وفي اسطنبول بشكل خاص حيث يقع المقر الرئيسي لشركة Discovery Tools للتدريب والاستشارات كما ان للتدريب دور فعال وكبير في تطوير الأفراد والعمل على زيادة إنتاجيتهم فهو يمدهم بالمعلومات التي تساعد في تحقيق أهدافهم ويطور مهاراتهم وقدراتهم مما يعود بالفائدة على الشركات التي يعملون فيها وفي نفس الوقت يعود بالنفع على البلد بأكملها. بالإضافة إلى ذلك ، فإن له دور رئيسياً في تعديل السلوك والاتجاهات ، وذلك بما يكتسبه الفرد من معلومات وأفكار تجعله يغير سلوكه نحو الأفضل. وبالتالي ، تتحقق قدرات ومهارات فعلية في استخدام المفاهيم والأساليب في مواقف معينة سواء كانت هذه المهارات فنية او فكرية أو سلوكية أو كل ذلك . بالإضافة إلى ذلك ، ان اسطنبول ملتقى الماضي والحاضر، كما أنها بلد تتميز بامتلاكها التراث والأصالة والحضارة. وفي نفس الوقت ، تسعى إلى المدنية والتطور. نتيجة لذلك ، تجد الكثير من العملاء تحرص على المشاركة في الدورات التدريبية في اسطنبول - تركيا من اجل تحقيق تجربة تدريبية تجمع بين التعلم والخبرة التطبيقية. وبنفس الوقت ، المتعة والإثارة الحقيقية، خاصة أن اسطنبول تعد المدينة الأكثر استقطابا لمحبي التدريب والتطوير بكافة الاختصاصات وتعتبر الدورات التدريبية من عناصر جذب السياحة الخارجية فتنقسم الدورات التدريبية في تركيا لعدة أنواع كالتالي: دورات تدريبية (نظري / عملي) ورش عمل مؤتمرات لغة التدريب وتكون لغة التدريب باللغة العربية أو باللغة الإنجليزية أو باللغة التركية ويتم تقديم دورات تدريبية في العديد من المجالات والقطاعات تتمثل فيما يلي: . الإدارة والقيادة وتطوير الذات الموارد البشرية والتدريب القانون والعقود والمناقصات المحاسبة والمالية والتدقيق البنوك والقطاع المصرفي قطاع الضرائب قطاع التأمين السكرتارية وإدارة المكاتب تقنية وتكنولوجيا المعلومات إدارة المشاريع التعلم والتطوير إدارة المشتريات والمخازن واللوجيستيات الإعلام والعلاقات العامة التسويق والمبيعات وخدمة العملاء إدارة البلديات والمجالس المحلية الجودة والإنتاجية الأمن والسلامة والصحة المهنية والبيئة إدارة المستشفيات والقطاع الطبي النفط والغاز الهندسة الفنية والصيانة الهندسة المدنية والإنشائية هندسة الكهرباء والطاقة الهندسة الميكانيكية وعلوم المواد السياحة والفندقة قطاع العقارات الموانئ والجمارك اشهر المدن التي تعقد فيها الدورات التدريبية في تركيا و تحتل مدينة اسطنبول المرتبة الأولى من حيث المدينة الأكثر طلباً لعقد الدورات التدريبية في تركيا. بالإضافة إلى ، انقرة ثم انطاليا. علاوة على  طرابزون وغازي عنتاب ومرسين. مدة عقد الدورات التدريبية التي تنفذ في تركيا يتم تقسيم الدورات التدريبية من حيث المدة إلى: أولاً : دورات تدريبية قصيرة الأجل. على سبيل المثال ، تتراوح لمدة 3 ايام كورش عمل او مؤتمرات. بينما ، 5 ايام كدورة تدريبية. علاوة على ذلك ، دورات تدريبية لمدة 10 ايام و 15 يوم ثانياً : دورات تدريبية طويلة الأجل في تركيا : وتتراوح من شهر إلى 3 شهور إلى 6 شهور إلى سنة. جنسية المدربين نتعاون مع العديد من المدربين المحترفين المتميزين من الجنسيات العربية والأوروبية وايضا الجنسية التركية مكان عقد الدورات تعقد دوراتنا التدريبية في فنادق 5 نجوم او بمقر شركتنا الرئيسي للاطلاع على الخطة التدريبية يرجى الضغط هنا تعقد الدورات التدريبية في (اسطنبول / شرم الشيخ / مدريد / جدة / باريس / انطاليا / دبي / القاهرة / لندن / النمسا / امستردام / برشلونة /ماليزيا / الإسكندرية / الرياض / طرابزون)   للتسجيل والحصول على مزيد من المعلومات يرجى التواصل معنا التسجيل

Managing Industrial Pollution and Disposal   Introduction This unique training course " Managing Industrial Pollution and Disposal " provides participants with a realistic opportunity to develop an understanding of the complexities of wastes management and pollution control based on scientific principles. Participants develop the means to apply their knowledge and skills to monitor, assess and manage wastes collection, treatment, disposal operations and pollution control strategies. Course Objectives By the end of this training course, participants will be able to: Developing a thought among participants to maintain the natural ecological system to ensure a healthy environment and natural Being familiar with the expertise necessary to reduce industrial pollution Understanding application methods Understanding environmental conditions installations in order to avoid genetic industrial pollution Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Geospatial (GIS) Technology Applications for Smart Cities   Introduction Today, a good number of cities are turning smart around the globe forced by a number of factors including the climate change and the increasing need for sustainable and fast services. One of the best ways to do this is by powering the city with Geospatial technology. In this Discovery Tools training course " Geospatial (GIS) Technology Applications for Smart Cities" , participants will understand the basic concepts of smart cities and how to implement GIS technology to build such an environment. Course Objectives By the end of this training course, participants will be able to: Understanding the methods and challenges of GIS implementation in smart cities Understanding the concept of a Smart City Tackling the problems found in big cities Estimating the budget of such huge project Promoting social and technological innovations and linking existing infrastructures Securing economic competitiveness and quality of life in urban areas Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Energy Saving Methodologies and Technologies   Introduction Energy Conservation, or using less energy, comes with increased environmental quality, reserves resources of the nation, and saves money, particularly at a time where wars could break to secure the nation's natural resources. However, this saving must be efficient in order not be a burden. This Discovery Tools training course " Energy Saving Methodologies and Technologies " covers the various methodologies, technologies and policies that can be used to reduce energy use, while still producing what that energy is needed for a comfortable and healthy life. It helps participants establish a better future for themselves and their nation. Course Objectives By the end of this training course, participants will be able to: Understanding the fundamentals of energy conservation techniques Being familiar with the major energy loads in commercial buildings Being able to identify and prioritize conservation opportunities Learning how to identify opportunities to improve operation and maintenance procedures Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Incident & Crisis response Communication Skills   Introduction This Discovery Tools Training Course " Incident & Crisis Response Communication Skills " will provide the key steps every organization must take to avoid being irreparably damaged by a crisis. Packed with practical advice, useful materials and case studies, participants will learn how communication and operational response together are integral to an effective incident response and protecting reputation. Every organization recognizes the risks they face and that disaster could potentially strike at any time. So This training course takes a step by step approach to all the learning necessary to pre-empt crises and respond to major incidents should one occur. The media can be very unforgiving organisations who they perceive to have made mistakes and effective communication when under the media spotlight will be vital to coming through unscathed. This Corporate Communication training course on Incident & Crisis Response Communication Skills provides the skills and confidence to understand the communication environment and what you must do in order to succeed when disaster strikes. This training course on will highlight: An awareness of the media and communication environment at the time of a crisis The available media platforms and practical guidance on how to use them How communication is integral to effective operational response How to create an incident communications plan alongside a range of useful planning tools Practical skills for media communication and supporting case studies Course Objectives By the end of this training course, participants will be able to: Develop practical skills enabling effective communication at the time of an incident Familiarize participants with both techniques & technologies involved in crisis communication Provide a health-check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Events and Conferences Management   Introduction This training course " Events and Conferences Management " presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management skills and getting familiar with the best practices in the event industry, participants will be better prepared to run their own event or conference. This training course will also cover event planning tools to manage time, space, money, human resources, information, materials and problems that may arise through the event planning process. Course Objectives By the end of this training course, participants will be able to: Identify the types of events and conferences in order to execute a more effective plan Organize, assess and motivate various committees involved in managing events and conferences Promote their events and conferences by planning and setting a step by step promotional plan Explain the various functions for managing events and conferences Prepare and control the financial aspects of a conference Plan and organize different kinds of exhibitions Examine all activities in order to evaluate them and to follow up on the events Prepare the estimated budget for a conference. Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Communicating to Your Senior Management and Key Stakeholders   Introduction Communication is a critical skill for every manager. Getting your ideas and issues across to the key people who can support you in implementing the strategy is a very tough job, and if you can’t communicate your idea or issue properly, it may always be sidelined in your company. This training course " Communicating to Your Senior Management and Key Stakeholders " helps you frame your ideas and issues in strategic business language, so that you can also speak and understand the language of senior managers. This communication training course combines proven-by-practice methods with new insights and ideas that will grow your skills to communicate with the management. You will gain a wider perspective of business communication through breakout sessions, exercises, and case applications. Course Objectives By the end of this training course, participants will be able to: Communicate in a way that senior managers listen to, remember, and are willing to act upon Sell your ideas, report your results, raise issues that need to be addressed, ask for support Connect what you want to say to the strategic goals of the organization that senior management cares about Handle interruptions and tough questions Defend your ideas or data without getting defensive Move from approval to action Improve your profile and credibility Develop a personal action plan to implement back at work Learn and practice using real-world examples over training course interactive days Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Surface Facility Production Operations   Introduction This training course " Surface Facility Production Operations " will provide participants with the fundamental and principles of production fluid behavior, conditioning, and processing from the wellhead to custody transfer. The participants will learn oilfield production handling at the surface, the treatment equipment, and the processes. Natural gas and oil physics characteristics, gathering system, separation, treatment, pigging, transportation , measurements, rotating equipment, vessel and piping design and operations will all be covered to enhance operational efficiency. Participants will learn how to design and operate the surface facilities production equipment and processes. Course Objectives By the end of this training course, participants will be able to: Learning about water and oil and gas treatment Discussing fluid behaviors and processing Familiarizing with the design, selection and operations of pumps, pipes and compressors Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Subsea & Marine Design & Operation and Maintenance   Introduction This interactive training course " Subsea & Marine Design & Operation and Maintenance " offers a professional approach providing access to decision making support tools in asset management-operations decision making. It will show how the use of big data analytics can support strategic initiatives; to inform on asset management data information; and to direct subsea & marine operational decision making. This training course is aimed at addressing a global industry “age gap” by providing a link to a knowledge management based pool of highly experienced professionals and leaders across the Offshore & Marine - Subsea Operational and Technology sectors. The industry is going through a period of a combination of tightening international asset maintenance standards, and the cyclic challenges presented by a global industry where oil and gas price volatility is pushing down operating entities and contractor-service providers profit margins, and having to deal with issues associated with ageing assets are forcing oil and gas operators to assess their existing strategies and develop something more robust such that one maximises the Return-On-Investment (ROI) budget levels. Something that inevitable falls out of these periodic downturns is experienced personnel leave the industry, thus providing a significant gap in the available skills, and management leadership. Alongside this, asset integrity has become far wider and more diverse; with modern day asset integrity managers becoming responsible for a wider remit of roles whilst still being expected to fulfill their traditional activities. This training course will feature: Discussions on the latest subsea inspection technologies and operational maintenance recommended best practices Developing your knowledge of subsea system engineering Covering asset and integration management Sessions on building your Operational Knowledge and Team Leadership skill sets Providing a wide overview of how the Offshore Subsea + Marine Technology sector is evolving  Interfaces Onboard FPSO or FLNG Facilities Operation and maintenance of FPSO and FLNG Course Objectives By the end of this training course, participants will be able to: Have the tools and awareness to make quality and timely decisions Explain the scope and structure of what it takes to become an Operations or Asset Manager Improve your knowledge and understanding across subsea + marine Life of Field operations management recommended best practices, regulatory reporting regimes Improve your knowledge on topside facilities such as FPSO and FLNG Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Essentials of Surface Well Test Design & Execution   Introduction This Discovery Tools training course "Essentials of Surface Well Test Design & Execution " will highlight these essentials and proffer an improvement system as well as a sustainable process for a high performing team in well test design and execution. In addition to a basic introduction to well test interpretation will be provided. Well Testing is sets of planned activities to enable us establish the properties and characteristics of a well behavior through data acquisition. Production / Injection well testing is a routine activity in the oil and gas industry and is key in effective monitoring or health-check of the state of our wells. Since this activity is routine based, we constantly lose sight of the essentials of a quality well test especially in good data acquisition practice, overtime. It is instructive to note, that almost all the decisions about any well performance both in the field and at the support team from office will largely depend on the robustness of the acquired data during these production well test operations. Some of the challenges of an effective well test campaign is that key elements for a good well test campaign are not highlighted to the team especially the field operators. This training seminar will feature: Overview of Surface Production Well Testing Business Process for well testing design and Execution – Challenges & Solutions Managing well testing operation in deep-water environment Well test data acquisition, verification and validation process Importance of team alignment (especially within the domain experts) for good well tests campaign Course Objectives By the end of this training course, participants will be able to: Understand the reasons why we carry-out well test Design a well test programme that satisfy the business-driver Make appropriate business inferences using the acquired well test data Carry-out well test with clear understanding of the best practice Understand the business process specific to your asset Recognize what to watch for in a quality well test data acquisition Develop asset-specific execution plan Provide first-line well test interpretation Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Tank Farm Troubleshooting and Best Practices   Introduction Upon the successful completion of this training course " Tank Farm Troubleshooting and Best Practices ", participant will gain enough knowledge on oil production and recovery, oil terminals and tank farms, Methods of gauging tanks, refrigeration of LPG, oil products specifications, tank mixing, emergency of oil spills, cleaning of crude oil tanks, cleaning of leaded gasoline tanks, work permit system, gas transmission pipelines, pigging operations in crude oil pipelines, quality assurance and control, contingency and safety procedures etc. Actual case studies will be demonstrated to highlight the topics discussed. Course Objectives By the end of this training course, participants will be able to: Getting a complete and up-to-date overview of the oil movements & storage operations in modern refineries Having clear understanding of troubleshooting methodology and techniques Discussing advanced techniques and best practices in movements & storage operations Understanding associated hazards in movements & storage operations and method of control Knowing Oil Spill Contingency plans Understanding valve/ pipeline operation for custody transfer and reduce Shore/ Ship Discrepancy Understanding some accounting basics as per API Standards, with the importance of temperature and sampling quality Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

دورة إدارة المحافظ الإستثمارية   مقدمة:- صممت Discovery Tools الدورة التدريبية " إدارة المحافظ الإستثمارية " والتي تهدف إلى تلبية إحتياجات المشاركين الذين هم بحاجة إلى الدراية الكافية بالإستثمار ومفهوم ادارة المحافظ الإستثمارية، وأنواع الإستثمار ومجالاته المختلفة وذلك للمشاركة بفعالية في عملية ادارة المحافظ الإستثمارية. كما توفر هذه الدورة التدريبية للمشاركين الفرصة للتعرّف على الأسواق المالية ودور البورصة في هذه الأسواق ، كيفية بناء المحافظ الإستثمارية ، طرق قياس العائد من المحفظة ، أساليب تقييم المخاطر ومن ثم الإحترافية في فهم وإدارة المحافظ الإستثمارية اهداف الدورة التدريبية:- يتوقع في نهاية الدورة التدريبية أن يكون المشاركون قادرين على : التعرّف على مفهوم الإستثمار أنواع الإستثمار المختلفة مفهوم الأسواق المالية السياسات المالية والنقدية وأثرها على الإستثمار كيفية تكوين محفظة إستثمارية أنواع المحافظ الإستثمارية وكيفية إداراتها التحليل الإستثماري للمحفظة الإستثمارية الطرق الفعّالة لتقييم المحفظة الإستثمارية أساسيات إتخاذ قرارات إستثمارية ناجحة شهادة معتمدة دولية من  للاطلاع على الخطة التدريبية يرجى الضغط هنا تعقد هذه الدورة التدريبية في ( اسطنبول / شرم الشيخ / ماليزيا / دبي / القاهرة / الإسكندرية / لندن / النمسا / امستردام ) للتسجيل والحصول على مزيد من المعلومات بشأن محتوى الدورة التدريبية يرجى التواصل معنا التسجيل

دورة إدارة الاستثمارات في المصارف   مقدمة:- صممت شركة Discovery Tools الدورة التدريبية " إدارة الاستثمارات في المصارف " نظراً لأهميتها وهو موجه إلى المدراء ونوابهم ومساعديهم والعاملين في المصارف المركزية والتجارية والمتخصصة والإسلامية والصناديق والأسواق المالية والشركات الاستثمارية والمالية اهداف الدورة التدريبية:- يتوقع في نهاية الدورة التدريبية أن يكون المشاركون قادرين على : تكوين الإستراتيجية والسياسة الاستثمارية في المصرف صياغة أهداف الاستثمار بالمصرف اختيار الأدوات الاستثمارية في السوق النقدي والسوق المالي المقارنة بين المخاطر والعوائد تكوين استراتيجيات إدارة الموجودات/ المطلوبات إدارة فجوة سعر الفائدة والوقاية من المخاطرة استخدام الأجل وفجوة الأجل في إدارة الاستثمارات المصرفية استعمال المستقبليات والخيارات والمبادلات للوقاية من مخاطرة سعر الفائدة استخدام الفقرات خارج الميزانية العمومية في إدارة الاستثمارات المصرفية شراء الأدوات المورقة، والأوراق المستندة للموجودات استعمال المشتقات الائتمانية تحليل مخاطرة العملة والتقلبات في الأسواق النقدية استخدام مستقبليات العملة، والخيارات، والمبادلات للوقاية من مخاطرة العملة في الاستثمارات المصرفية صياغة إستراتيجية وسياسة الاستثمار في حقوق الملكية/ الأسهم عرض أساليب تقييم الأسهم عرض أساسيات مخاطرة الأسهم، والأسعار الخالية من المخاطرة، وتكلفة التمويل توضيح نموذج التدفق النقدي الحر في تقييم المنشآت استخدام نموذج خصم الربح الموزع في تقييم المنشآت استعمال نموذج القيمة الاقتصادية المضافة استخدام المضاعفات في التقييم: مضاعف الربح، ومضاعف الإيراد، ومضاعف القيمة الدفترية، والمضاعفات القطاعية شهادة معتمدة دولية من  للاطلاع على الخطة التدريبية يرجى الضغط هنا تعقد هذه الدورة التدريبية في ( اسطنبول / شرم الشيخ / ماليزيا / دبي / القاهرة / الإسكندرية / لندن / النمسا / امستردام ) للتسجيل والحصول على مزيد من المعلومات بشأن محتوى الدورة التدريبية يرجى التواصل معنا التسجيل

Software Asset Manager   Introduction The Certified Software Asset Manager (CSAM) Course is a foundational training course that ensures participants are able to manage software assets. Participants also learn about the ever-changing variables throughout our industry. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals. Course Objectives By the end of this training course, participants will be able to: Manage the software asset life cycle from planning to disposal Manage software license (models, entitlements, and metrics) Control the cost of purchasing and managing software assets Use software discovery and normalization Demonstrate the components of software products, models, entitlements, and allocations Describe software license metrics and their value to software entitlements Illustrate knowledge of software reconciliation and associated results Describe software license contracts and their relationship to software entitlements Use catalogs, procurement and change management to support Software Asset Management Reconcile and achieving software compliance Control software usage and reclamation Improve software asset services to end users Create standards and processes for managing software assets Gaining Control of the IT Environment Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Ethical Hacking and Countermeasures   Introduction The aim of the training course " Ethical Hacking and Countermeasures " is to prepare participants to ethical hacking certification, as well as help them to gain insight about IT hacking world. An ethical hacker is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of a target system(s). The training program concentrates on revealing security flaws by hacking. Ethical Hackers gain permission to legally infiltrate security systems, in order to determine the efficiency of such security. A Ethical Hacker qualification depicts an individual’s ability to execute effective penetration testing and assess how susceptible organisations are to hacking. Course Objectives By the end of this training course, participants will be able to: Establishing and governing minimum standards for credentialing professional information security specialists in ethical hacking measures Informing the public that credentialed individuals meet or exceed the minimum standards Reinforcing ethical hacking as a unique and self-regulating profession Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Data Governance and Privacy with GDPR (General Data Protection Regulation)   Introduction This Discovery Tools training course " Data Governance and Privacy with GDPR (General Data Protection Regulation) " is designed because of its importance. The Facebook and Cambridge Analytica scandal, which revealed that Facebook failed to protect the data of millions of users, shocked the world. In combination with the largest ever data protection in the world - (GDPR), underscores why Data Governance, Privacy and Data Protection is so critical for organisations to safeguard their customers’ data. With the increase in cyber security threats too, all organisations are now at an all-time high to take action now. GDPR is the largest shift in data protection and privacy legislation in Europe for over a generation and with potential extraterritorial effect, all organisations across the Middle East and Asia Pacific may need to comply with GDPR even though the company is not based in Europe.  Failure to comply with GDPR exposes organisations to unprecedented regulatory, financial, and reputational risk resulting in sizeable fines for serious breaches. Financial penalties are steep: Up to EUR20 million or 4% of global annual turnover. In addition to financial penalties, noncompliance may also expose organisations to regulatory investigations, sanctions or being charged with criminal offences. This training course will highlight: How to apply data governance, privacy and data protection controls to help reduce risks and threats through strategies and systems Manage the increasing number of audit, risk and legal compliance standards related to data protection, privacy and cyber and information security to protect data and peoples identity Build solutions that meet ISO standards, global data protection best practices, GDPR and industry regulations Develop systems and tools to help establish and implement data governance Create an action plan and learn from industry best practices to establish data governance and data protection for their organisations Course Objectives By the end of this training course, participants will be able to: Learn the Data Governance framework and Legal requirements Get acquainted with the GDPR and its area of application Understand the Legal elements of Data Protection and Data Privacy in USA, EU, Russia, Middle East, Asia and Africa Acquire the knowledge of ISO27000, ISO27001, ISO27002 and related standards Prepare and implement Data Governance and Data Protection projects Prepare and perform audits of their data management system and their data protection policies Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Cyber Security for Industrial Control Systems   Introduction This training course " Cyber Security for Industrial Control Systems " is designed where the threat of Cyber Attacks is widespread and global, which affects individuals, commercial organisations and nation states alike. The ability to safeguard your organisation and technology from attacks, and more importantly understand how to identify, analyse, respond and investigate cyber-attacks as a security breach is paramount. The ability for an Information Security Breach resulting in the circumvention of operational technology controls can have disastrous effects, as we have seen with global documented case such as Ukraine Power Station attack in December 2015. Attacks are growing in number and sophistication. The networked control systems are often integrated and reliant with specialist strategic partners underpins your organisational risk and competitive ability. Furthermore, to effectively detect and deter any cyber-attack, you need to understand the nature, motive and ways of perceived cyber threat actors. In doing so and utilising appropriate countermeasures, best practice and management techniques will mitigate the risk of cyber-attack and enhance protection to your assets. Board of directors, corporate officers and chief engineers are starting to understand the implication of Cyber breaches within their commercial organisation and their potential effect to their personal liability. Therefore, Cyber Security is now promoted and listed as one of the top three Risks an organisation has to manage. This training course will feature: An understanding of Cyber Security issues Approaches to Cyber Security within an Operational Technology environment An introduction to Cyber Security Frameworks Current Best Practice for Cyber Security Response Methods Approaching Cyber Security Response Plans Course Objectives By the end of this training course, participants will be able to: Understand Information Security, and how this is deployed in an Operational Technology Environment Understand a range of Cyber threats and assess a security posture within an Operational Technology environment. Appreciate the leading International Standards and Governance models for Cyber Security and current best practice. Understand the approaches for Crisis and Incident Management for Cyber Security Breaches Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Customer Service for the Public Sector   Introduction This Discovery Tools training course " Customer Service for the Public Sector " is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction. Delegates will walk away from this programme with the ability to measure customer satisfaction and apply the design elements necessary to structure their organisation in a customer-centric manner to respond effectively as customer service needs and conditions change. The benefits of a customer-centric strategy aren’t limited to private sector businesses. Government agencies at every level can gain by putting the needs and wants of citizens first. Consumer expectations are only increasing as technological advances such as smartphones and apps open new frontiers of convenience, speed, and transparency for private sector customers. At the same time, tightening government budgets are making it difficult for the public sector to deliver services of a similarly high quality. With consumer expectations only increasing, it’s perhaps no surprise that interactions with government agencies frustrate and disappoint many people. This training course will highlight: Evaluate public sector customer service best practices Improve communication effectiveness by developing nonverbal, listening and questioning skills Measure and monitor public sector customer service satisfaction Enhance persuasion, negotiation, and conflict resolution skills Utilize Social Media to increase public sector customer service engagement Course Objectives By the end of this training course, participants will be able to: Develop proactive customer service policies and procedures Successfully handle working with the four types of customer personalities Calm upset or difficult customers over the phone and in person Manage your emotions in stressful situations Enhance listening and questioning skills to better understand your customer’s real needs Set SMART goals to continuously improve customer service satisfaction Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now

Customer Profiling Techniques and Procedures   Introduction This Discovery Tools " Customer Profiling Techniques and Procedures " training course will give you all the essential tools, systems, and procedures you will need to ensure that your service offerings are always perfectly matched to customer needs and expectations. The rise of Social Media, peer-review websites, and price comparison sites have put power firmly in the customer's hands.  It is getting more and more complicated for organisations to differentiate themselves and stand out from all the "noise".  Customers expect products and services to be perfect for them and are becoming increasingly unforgiving.  This workshop will give you proven skills, processes and tools to profile customers and then match your marketing messages ideally to them. This training course will highlight: The Business Case for Better Client Profiling The Economics of Better Profiling How to build compelling Value propositions and tailor them precisely Understand the various Customer temperament types and how to communicate to them How to use a variety of profiling methodologies to successfully segment Customers, be they B2B or B2C and develop bespoke messages for each Course Objectives By the end of this training course, participants will be able to: Understand and use proven Customer profiling techniques to segment Client accounts and individuals Understand the real, personal meaning of value and how it works with accurate profiling to generate winning strategies Know the psychology of buying and how it differs in different segments Use tools and techniques to Profile business and develop separate strategies for each type Understand how to create meaningful surveys, that yield significant, actionable data How to use proven tools to manage and use Customer information Approved Certificate from   Training Plan Please Click Here   This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam ) For Registration and Further Information about Training Course Content, Please Contact Us Register Now