Building Effective Organizational Culture

Introduction

What is organizational culture? How would you describe your company’s culture? How is leadership related to culture? In this Discovery Tools training course ” Building Effective Organizational Culture ” , you will explore the concepts related to organizational culture and learn how the different cultures related to leadership. You will learn about the dynamics of cultural change, and how you can influence the direction of your organization’s culture. The training course ends with strategies for leading in a learning culture

Course Objectives

By the end of this training course, participants will be able to:

Developing an understanding of the terms and benefits of Customer Relationship Management (CRM) on a company’s bottom line
Analyzing the different components of a CRM plan
Developing checklist for readiness and success in CRM
Identifying how CRM creates value for organizations and customers
Identifying developmental roles that have the greatest impact on CRM

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