Communication and Planning Skills for Administrative Professionals Training Course
Introduction
Good planning and communication skills are essential for all professionals. This interactive and practical course ” Communication and Planning Skills for Administrative Professionals ” is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.
Taking an in-depth and comprehensive approach the programme focuses specifically on:
- Face-face communications (both one-to-one and in small groups)
- Telephone skills, teleconferencing and remote communications
- Written communications (including writing e-mails, letters, reports and instructions)
- Meetings skills and supporting presentations
- Interpersonal and influencing skills
- Personal planning and time-management skills
- Project planning and monitoring
Course Objectives
By the end of this training course, participants will be able to:
- Review and develop their communication, interpersonal and planning skills and their appreciation of the principles involved
- Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections
- Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
- Identify how to make the most of the time they have, ensuring tasks are achieved effectively
- Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people
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This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )
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