Managing Conflicts and Difficult Situations Training Course
Introduction
The management of conflicts and difficulties is one of the most misunderstood, time-consuming and poorly handled of leadership responsibilities. Most leaders, managers and supervisors regard ‘conflict’ as something negative. However, if it is used and managed well and occurs in high-trust cultures, conflict can be a powerful source of sustainable competitive advantage. This training course ” Managing Conflicts and Difficult Situations ” , as a result, has been specifically designed to help leaders and managers to control and reduce negative conflict, build high-trust organizational cultures and deal proactively with difficult situations using highly effective techniques.
The training course incorporates the Emotional Intelligence (EI), personality research and cutting-edge communication and influencing techniques.
This training course will highlight:
- Your natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – or help to manage it
- The default conflict-management strategies you use – both helpful and unhelpful
- The nature, types and causes of conflict and difficulty – inter-personal and strategic
- Highly effective strategic and verbal techniques to address conflict and difficulties at both the individual and organizational level
- How to structure your meetings, presentations and communications to reduce negative conflict and encourage healthy debate
Course Objectives
By the end of this training course, participants will be able to:
- Understand the root causes of conflict in the workplace
- Determine people’s preferred conflict styles
- Identify the common types and sources of conflict in your workplace
- Appreciate your own and other’s personality profiles and preferred conflict approaches
- Adopt the most effective skills and techniques to swiftly address the issues
- Understand the predictable emotional triggers and responses to conflict
- Differentiate between assertive, passive and aggressive behaviours
- Deal with difficult people and situations
- Hold those ‘crucial conversations’ with others regarding their contribution, behaviour or attitude.
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This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )
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