Managing Conflicts and Difficult Situations

Managing Conflicts and Difficult Situations

Managing Conflicts and Difficult Situations Training Course

 

Introduction

The management of conflicts and difficulties is one of the most misunderstood, time-consuming and poorly handled of leadership responsibilities. Most leaders, managers and supervisors regard ‘conflict’ as something negative. However, if it is used and managed well and occurs in high-trust cultures, conflict can be a powerful source of sustainable competitive advantage. This training course ” Managing Conflicts and Difficult Situations ” , as a result, has been specifically designed to help leaders and managers to control and reduce negative conflict, build high-trust organizational cultures and deal proactively with difficult situations using highly effective techniques.

The training course incorporates the Emotional Intelligence (EI), personality research and cutting-edge communication and influencing techniques.

This training course will highlight:

  • Your natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – or help to manage it
  • The default conflict-management strategies you use – both helpful and unhelpful
  • The nature, types and causes of conflict and difficulty – inter-personal and strategic
  • Highly effective strategic and verbal techniques to address conflict and difficulties at both the individual and organizational level
  • How to structure your meetings, presentations and communications to reduce negative conflict and encourage healthy debate

Course Objectives

By the end of this training course, participants will be able to:

  • Understand the root causes of conflict in the workplace
  • Determine people’s preferred conflict styles
  • Identify the common types and sources of conflict in your workplace
  • Appreciate your own and other’s personality profiles and preferred conflict approaches
  • Adopt the most effective skills and techniques to swiftly address the issues
  • Understand the predictable emotional triggers and responses to conflict
  • Differentiate between assertive, passive and aggressive behaviours
  • Deal with difficult people and situations
  • Hold those ‘crucial conversations’ with others regarding their contribution, behaviour or attitude.

Approved Certificate from

 Training Plan Please Click Here  

This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )

For Registration and Further Information about Training Course Content, Please Contact Us

Register Now

Language »

You cannot copy content of this page

error: Content is protected !!
Scroll to Top