Office Management and Effective Administration Skills

Introduction

Office Management and Effective Administration Skills is an exciting and interactive training course. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success. In this programme participants learn how to:

Manage a network of working relations
Communicate effectively
Manage time for yourself and others
Manage the performance of admin staff
Improve written communications
Manage and present information
Organise and improve office systems

Course Objectives

By the end of this training course, participants will be able to:

Extend their understanding of their roles and the key contribution they make to organisational success
Review their working relationships
Review and develop their personal organisation, communication and interpersonal skills
Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Recognise how to prioritise and cope with multiple tasks
Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
Apply practical techniques to improve communications skills
Understand how to manage challenging behaviours
Apply assertiveness to be more effective in the workplace