SWOT and GAP Analysis Training Course
Introduction
The Business Analysis Essentials training course provides participants with the skills they need to become effective business analysts. A range of business analysis essential techniques including SWOT analysis, stakeholder management, and gap analysis are explored. During the ” SWOT & GAP Analysis ” training course, participants will be encouraged to apply these techniques in the context of a business analysis assignment. The stages of this assignment will include the investigation of the business situation, analysis of key issues and their root causes, gap analysis to establish the business problem
Course Objectives
By the end of this training course, participants will be able to:
- Use customer profiling techniques and procedures to increase profitability
- Describe how to leverage the organisation’s relationship with the customer base
- Utilize customer profiling techniques to design effective customer satisfaction surveys
- Employ customer profile information to proactively generate up-selling and cross-selling opportunities
- Set SMART objectives for continuous improvement
- Work effectively with each of the four customer temperament styles
- Understand Possible strengths and weaknesses in a SWOT analysis
- Understand Possible opportunities and threats in a SWOT analysis
Approved Certificate from
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This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )
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