Future Office Management Training Course
Introduction
Establishing and managing a call center and help desk requires a range of specialist knowledge and people skills. In this intensive training course “Future Office Management “ , an overview of the core areas is presented with clear guidelines given for implementation.
Presentation of key theory is blended with case studies, group discussions, practical exercises and processes to ensure that customer satisfaction and key objectives, such as targets and service level agreements are achieved.
Course Objectives
By the end of this training course, participants will be able to:
- How to set or interpret business strategy to achieve call center and help desk goals, targets and service levels.
- Select and reject the right people for the operation
- How to set up an effective training and development program
- How to coach the team and keep them motivated even in difficult periods
- Implement a performance management and appraisal system
- How to troubleshoot and solve performance problems
- How to build a culture that people will be proud to be a apart of
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This training course will be held in ( Istanbul / Sharm El Sheikh / Malaysia / Dubai / Cairo / Alexandria / London / Austria / Amsterdam )
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