إدارة نظام شكاوى العملاء : اداة لتطوير خدمة العملاء مقدمة:- تركّز هذه الدورة المتخصصة "إدارة نظام شكاوى العملاء " في شكاوى العملاء على جانبين وهما الجانب السلوكي المتعلق بالموظف بشكل فردي والذي يتعامل وجهاً لوجه مع صاحب الشكوى ، والجانب الإجرائي المتعلق بكيفية تعامل المؤسسة مع الشكوى في كل خطوة منذ لحظة تقديم الشكوى إلى [...]

إدارة التسويق الحديث بإستخدام إدارة علاقات العملاء CRM مقدمة:- إدارة علاقات العملاء CRM هو نهج لإدارة تفاعل الشركة مع العملاء الحاليين والمستقبليين. ويعمل هذا النهج على تحليل بيانات تاريخ العملاء مع الشركة من أجل تحسين أفضل علاقات تجارية مع العملاء، مع التركيز بشكل خاص على الاحتفاظ بالعملاء، من أجل دفع نمو المبيعات. وأحد الجوانب الهامة

Training Management and Organisational Learning for Oil and Gas Industries   Introduction This training course " Training Management and Organisational Learning for Oil and Gas Industries " will introduce participants to Organisational Learning & Training Management for Oil & Gas Industries. Organisational learning is a characteristic of an organisation that is able to predict changes

Train the Trainer From Design to Delivery   Introduction Trainers are the centerpiece of a memorable and successful training session. This training course " Train the Trainer From Design to Delivery " aims at providing trainers with the knowledge and skills required to design and deliver their training sessions. A trainer's journey on this course

Organization and Workforce Planning Training Course   Introduction This Discovery Tools training course " Organization and Workforce Planning " is designed Strategic Workforce Planning enables the organisation to meet its talent needs and close critical skill gaps using data-driven processes that inform HR initiatives. HR demonstrates strategic value by facilitating financial and operational growth, continuity,

The Job Evaluation Workshop   Introduction This Human Resource Management training course on Job Evaluation workshop Understanding Reward Management is designed to provide participants with an understanding of job analysis and job evaluation and the critical role these activities play in motivation, engagement and job satisfaction. Participants will consider the varied approaches to job analysis

Recruitment & Selection and Interviewing Skills   Introduction In this Discovery Tools training program on " Recruitment & Selection and Interviewing Skills " you will learn the latest process and techniques covering all critical steps of interviewing. This is a very practical training program with numbers being limited so you can learn, practice and build

Professional Interviewing Skills Training Course   Introduction Unfortunately, during the job interview process, many hiring managers and supervisors make costly mistakes. While well intentioned, these people often don’t know what they are looking for, neglect to ask the right questions, inadvertently ask the wrong questions, and ultimately and up mis-hiring or worse. With training, most

Leading Strategic HR Transformation   Introduction This course “ Leading Strategic HR Transformation “ will show HR professionals how they can contribute to the business at strategic level and become a true strategic partner.  It will give delegates the skills and knowledge to make the transition from a service provider to a strategic partner –

Leadership Bootcamp for HR Professionals   Introduction This intensive programme " Leadership Bootcamp for HR Professionals " is designed to equip potential HR leaders with the insights and thinking needed to bring HR to the Boardroom and take its rightful place at a strategic level. Many HR Professionals find that their ability to progress their

Job Analysis and Job Description Techniques Training Course   Introduction This intensive programme " Job Analysis and Job Description Techniques " is designed to Establish and managing a framework for job analysis and understanding all roles in an organisation and describing such roles through job profiles or job descriptions is one of the critical cornerstones

HR Skills for HR Administrators   Introduction The " HR Skills for HR Administrators " training course, will provide delegates with the skills and knowledge to make a valuable contribution to the success and continued effectiveness of the HR function. The subjects covered in this training course will enable practitioners to be up-to-date with the

Compensation & Benefit Administration and Reward Management Training Course   Introduction This exciting and innovative Human Resource Management training course " Compensation, Benefit Administration and Reward Management " will utilise detailed case studies and the latest research to explain reward strategies from an administrative, strategic and human perspective. Managing reward is directly linked to performance,

Essentials of Human Resource Management Training Course   Introduction This Discovery Tools training course " Essentials of Human Resource Management " provides a comprehensive and modern overview of the role and activities of the Human Resource (HR) Department. It presents the latest tools and techniques for the effective management of people and offers opportunities to

Human Resources KPIs - Benchmarking HR Performance   Introduction The " Human Resources KPIs - Benchmarking HR Performance " training course is designed for Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. Also suitable for Human Resources managers and senior executives who are accountable for

HR Analytics - Concepts and Tools for Effective Decision Making   Introduction This " HR Analytics - Concepts and Tools for Effective Decision Making " training course is designed to HR leaders help drive business performance by delivering competitive advantage through people. Performance relies on measures, so you need to be adept at planning and

Linking Training to Organisational Goals Training Course   Introduction Today, those in training functions need to understand strategy and the role of training in today’s fast-moving environment in making sure strategic goals are met. This new " Linking Training to Organisational Goals " training course will help anyone in training to convert strategic goals into

Employee Performance Management Training Course   Introduction This " Employee Performance Management " training course explores the complex area of human behaviour and performance. Essentially, Managing Performance is about getting the right things done in the right way by the right people. Accordingly, it involves directing and supporting employees in line with the organisation’s vision

Continuous Employee Development and Empowerment Training Course   Introduction In this training course will introduce participants to the important areas of Continuous Employee Development and Empowerment. Continuous Employee Development utilises a wide variety of methods, including individual career planning, training; distance learning; mentoring; coaching; talent management and participation in learning seminars. Continuous Employee Development is

Compensation and Benefits Administrator   Introduction This exciting course " Compensation and Benefits Administrator " looks at the basic building blocks of effective compensation and benefits administration and then goes on to explore the strategic dimensions - how the whole process can add real ‘value for money’ and help the organisation achieve its strategic objectives.